English + Work Placement

Hrs per week:
15 (All Year Round)

Beginner to Advanced


To Register:

This programme combines 1-4 weeks of English language classes with a work placement. The English classes are designed to prepare students for their experience at work, focusing on everyday communication and work related vocabulary. There will also be a class dedicated to work place customs, dress codes and the types of jobs that can be expected at each language level.

At the NW Academy we have extensive experience in finding the right work placement. We work with a portfolio of more than 350 local companies and we place more than 700 participants per year.

Participants can be:

  • We work in cooperation with schools, universities and job offices all around Europe. Our aim is to find and organise work placements which are beneficial for the professional, social and personal skills of the participants.
  • We prepare the participants for their experience through a work placement preparation course of 3 hours.
  • Before organising the final interview, the work placement officer will meet the participants in order to understand expectations and discuss possible placements.
  • Employers ultimately have the final say and may want to interview each trainee prior to offering a placement.
  • Placements depend on the participant’s language skills, on their motivation/ attitude to work and on their vocational training and experience.
  • Places are available in all kinds of sectors including:
    • – Administration
    • – Environmental (management, research)
    • – I.T. (software and hardware)
    • – Marketing and business
    • – Mechanical (maintenance)
    • – Sales (shop assistant)
    • – School (teacher assistant, special needs tutor)
    • – Social (several positions)
    • – Tourism (hotel and catering)
    • – Culture and art (assistant, coordinator)
    • – Hairdressing
    • – Horticulture and many more……

In addition to the above, we also offer two additional modules.


Trinity’s GESE exams test the English speaking and listening skills of people whose first language is not English. They focus on building motivation and confidence in using English and enable students to chart their progress from beginner to proficiency.

We believe it is a great opportunity for the participants of mobility programmes to successfully complete their mobility experience by achieving the GESE exam. The GESE examination will represent an additional qualification gained during the programme and a certificate which tests their ability of speaking in English.


Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010 and has been adopted by People 1st and the UK Government.

Principles of Customer Service:

Participants in this full day course will gain invaluable skills and techniques that form the fundamentals of service professionalism. They will be encouraged to take pride in what they do.

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communication process
  • Effective listening
  • Visitor needs
  • The Value of Tourism
  • Personalised key commitments
  • Topics to avoid
  • The course is accredited by NITB, People 1st and represents 1 Edexcel credit towards NVQ Level 2
  • Course Details

    Lessons per week: 15 hours

    Available: All year round

    Duration: Minimum 1 week – No maximum

    Levels: All levels from beginners to advanced

    Times of Classes: 9:30-12:30 OR 2:00-5:00

    Non-Teaching Dates: The North-West Academy is open for the majority of public holidays. We will always endeavour to accommodate groups, whatever the time of year, and any loss of teaching hours will be compensated. Minimum Enrolment Age: 16+

    Maximum Class Size: 15 (average 8-12)